terms & conditions

1. DEFINITIONS

In this Agreement the following words shall have the following meanings:

we, us and our means Classic Rail Journeys (CRJ) and you, yours and your means the Agent/Custome/Passenger;

Booking means an Order made by you with us using the CRJ WEBSITE, which is accepted by us in accordance with these conditions;

Confirmation means a written confirmation sent by e-mail by us confirming a Booking;

Order means a request made by you towards booking a luxury train and/or travel arrangements with us using the CRJ Website

Traveller means each person travelling pursuant to a Booking.

2. BOOKINGS

Any booking made shall be deemed to be an offer by you to purchase the relevant train itinerary and/or travel arrangements subject to these booking conditions. No contract between you and us for booking or travel arrangements shall come into existence until we accept your Order and (a) issue a booking ID; and (b) issue a Confirmation by email.

All our given bookings and offers are subject to availability.

When an agent make a Booking by submitting your Order to us you guarantee that you have the authority to accept (and do accept) these conditions on your behalf and on behalf of all Travellers.

It is your responsibility to ensure that any information for Travellers which is given to you by us or any of our employees or suppliers is passed on to all Travellers for the relevant Booking. Any information that we give to you shall be deemed to be given to each and every Traveller travelling pursuant to a Booking.

3. ACCOMMODATION INFORMATION

For a description of cabin type and facilities and amenities available in various luxury train please refer to the Train section of CRJ WEBSITE

4. ITINERARY INFORMATION

For a description of the itinerary of various train, please refer to the Journey section of CRJ Website. It give a complete information about the itinerary along with the time and Date. A route map is also available to understand the route easily.

5. DESTINATION INFORMATION

For a description on all the destination, where the passenger reaches while travelling on the train, please refer to the Journey section of CRJ Website

From time to time we will offer promotions or discounted rates for various itineraries. Sometime the inclusions and the exclusion may vary but our representative will inform the Agent/Customer/Passenger at the time of booking.

6.TARIFF

Services included in the rates are detailed on the CRJ WEBSITE and on the booking confirmation. All inclusion and Exclusions are clearly mentioned in the Tariff page for all the trains in the website.

The total number of people (including infants and children) should be clearly mentioned while doing the booking on the CRJ Website or on our Confirmation.

Infant and child policy shall be applicable accordingly as mentioned in the Tariff page of CRJ Website.

The CRJ WEBSITE may contain images of the cabins on the trains. If so, this is based on specifications provided to us by the owner of the train. The images should be only be treated as a general representation. Actual unit size, design, fixtures, furnishings and facilities may sometimes vary from those shown on the plan due to the changes done by the authority.

7. PRODUCT INFORMATION

All the information posted on the CRJ WEBSITE is based on information collected from all the reliable sources and information shared by the authority worldwide. -Reasonable care has been taken that the content of our web site is correct but it is subject to amendment at any time without notice. All content on the CRJ WEBSITE is published in good faith but you acknowledge that we, as booking agent, cannot check the accuracy of all information provided by our suppliers.

8. BOOKING / CANCELLATION / AMENDMENTS

For informations on Booking, Cancellations & Amendments, kindly refer Tariff or Reserve My Tour page of CRJ website.

9. COMPLAINTS

Any complaint regarding the supply of a service should be brought our attention as early as possible during the Traveller's stay in order for the complaint to be dealt with quickly. However if not resolved to your satisfaction it should be notified to us in writing by email within 15 days of the date of service. Any complaint received after 1 month of the date of service will not be investigated.

10. LIABILITY

Although we take reasonable care to ensure that the descriptions on the CRJ WEBSITE are correct we do not own or operate the trains, CRJ is only General Sales Agent (GSA) for Place On Wheels, Royal Rajasthan On Wheels, Golden Chariot and Preferred Sales Agent ( PSA) of Maharajas Express.

We are not liable for personal injury, illness, property damage or any other loss (direct or indirect) or expense arising out of actions of hotels, transportation companies or other suppliers providing services reserved through us unless such loss or expense is due to our negligence or default. In no circumstances shall we be liable for any consequential and indirect loss or damage. Our liability in respect of any Booking shall be limited to the total amount paid by you to us for such Booking excluding any Government taxes and the applicable bank charges. The foregoing shall not limit our liability for death or personal injury caused by our negligence.

We shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.

11. GENERAL

We reserve the right to change these conditions from time to time.

These conditions represent our entire agreement and as a result, you have not entered into a contract with us on the basis of any representation not expressly incorporated into these documents.

If any of these conditions shall be illegal or unenforceable such term shall not form part of the conditions but the validity and enforceability of the other conditions shall not be affected.